To better understand the needs of our users and identify pain points that we could improve, we immersed ourselves in the experience of setting up and riding a VanMoof through the city.
We then determined a handful of features we might want to add to the existing experience. We explored these additions as well as the interaction model and visual design through a series of design gestures.
To communicate an experience with an integrated chat interface to developers, we built two diagrams. The flow diagram showed how the user moves through screens, while a decision tree how the user engages with a chat bot for help.
We delivered design guidelines and a component library to comunicate our decisions and to make sure that our design could extend to new features.